Learning @ UKZN FAQ

Q 1: How do I access the learning site?

A: Using your usual web browser go to http://learning.ukzn.ac.za, login using your usual LAN login name and password

Q 2: I am getting a message stating my password has expired in the learning site, how do I change it?

A: A site has been set up to help students change their passwords remotely. It uses a web browser and the address is http://password.ukzn.ac.za.

Students need to login to the password with their University network ID and thereafter change their password.

Thereafter they can login to http://learning.ukzn.ac.za.

Details of how to go about this can be found here.

Q 3: I am teaching a course and wish to use the learning site. How do I create a course and get editing teacher rights to manage the course?

A: If the course links to a single ITS code use the “Request an official UKZN course” option on the front page of the learning site after login. If the course is linked to more than one ITS code then use the link for requesting a NON-OFFICIAL course on the site, again after login.

A document detailing the process can be found here.

Q 4: How do I reuse my course from a previous year in the current year?

Courses may be rolled over (backed up from a previous year and restored to the current year). Details of how to do it can be found here.

Q 5: How will students be registered on my courses?

A: Students are automatically assigned to courses after they have registered for a course and their records in ITS are updated.

Q 6: I have created my course but all my students claim they cannot see it?

A: Have you made the course available to students? Courses are created as being “not available to students” to give lecturers a chance to set up the course and make the course available at their discretion. To change this setting go to Administration -> Settings -> Availablity. Remember to change it to read “This course is available to students” then scroll down to the bottom of the screen and Save.

Q 7: I have created my course, made it available, but some students cannot see it, while others can?

There are various reasons for this. These include:
  • ITS and Moodle sychronisation taking longer than expected.
  • Incorrect course registration in ITS.
  • Delay in registration for reasons such as still awaiting financial clearance.

Q 8: How do I add teachers or non-editing teachers to my course?

A: On the left hand side of the course screen is a menu item called Assign Roles. Click on this and in the new screen click on Non-Editing Teachers or Teachers as required. Using the search box below the right hand box, type in the teacher name and then click in search. Click on the name and then on the Add button between the two boxes. This will add the person to the left hand panel, indicating they now have the role in your course. Repeat as necessary.

Q 9: How do I hide weeks, topics, activities or resources?

Turn editing on and along side each item, you will see an icon of an open eye. Click on it and the eye will close, signifying the element is now hidden. Click on the closed eye to make it visible again.

Q 10: How do I add students or additional teachers to a course?

In the course screen under Administration you will see Assign Roles. Click on that and then on the next screen, select Student or Teacher as appropriate. In the screen that follows, enter part of the name or better yet, the first part of their e-mail address, in the search box below the right hand panel. Click Search and then in the list that appears, click on the person and then click the Add button which is between the two panels.

Last modified: Monday, 18 February 2013, 11:19 AM